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Frequently Asked Questions
Guangzhou YuXiang Light Industrial Machinery Equipment Co. Ltd. is a manufacturer that produces cosmetic, pharmaceutical, chemical and dairy equipment. We undertake equipment design, manufacture, installation, maintenance, technical improvement support, technical consultancy and other services.
Q. Are you manufacture or trading company?
A. We are factory, we have our own design team and own workshop, with more than 15year's OEM experience.
Q. Can you make me quotation and send me your price list right now?
A. Sorry, our products are all none standards, need custom-made according to client's requirements, so pls let me know your requirements, We will make drawing and quotation for you.
Q. What's your MOQ?
Q. What's the payment terms?
A. 30%T/T as advance payment, 70% before shipment, we also accept irrevocable L/C at sight, Western Uunion, Money Gram.
Q. What's your delivery time?
A. 20-50 working days according to your Qty.
Q. Can you send the machine to my sea port?
A. Yeah, we can, we accept FOB, C&F, CIF, CIP, both by sea and rail way. And our nearest port is GuangZhou.
Q. Where is your factory located?
A. Our address: Shanguang New Industrial Zone, Cheluo Town, Gaoyou, Jiangsu Province.
Q. Do you provide installation&debugging service?
A. Yeah, if single machine, we will send you the installation drawing and documents first, if you still have problems, we will arrange our engineers go to your place for installation guiding. If production line, our engineer will go to your place do installation & debugging for you directly.
Q. Do you provide after-sale service?
A. The warranty period is one year. If there's any problem of the equipment not caused by reasonable operation in one year, we will help you solve it (If it is small problem like spare part is broken, we will send you freely; other small problem we will guide you to solve it by phone or e-mail; If the problem cannot be solved by guiding, we will arrange technician come to your place to mend it after confirmation).
If you have any product or other information you need to know, you can email us through the contact form below or call us by phone.